Refund policy

AFRODRIP REFUND & RETURN POLICY

Last Updated: October 2026

At AfroDrip, every item is made especially for you. Because of this, we have specific guidelines around refunds and returns. Please read carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is misprinted, damaged, or defective, please contact us within 30 days of delivery.

  • Include your order number and a clear photo showing the entire affected item. If several items are affected, include one photo showing all of them together.
  • You do not need to send the item back.
  • If the issue is confirmed to be our error, we will replace the item at no cost to you (including shipping) or issue a full refund.

Lost Packages

If your order is lost in transit, claims must be submitted within 30 days of the estimated delivery date. Approved claims will be covered by AfroDrip.

Wrong or Incomplete Address

Please double-check your shipping address carefully at checkout.

  • If an incorrect or incomplete address is provided and the package is returned, the customer is responsible for reshipping costs.
  • AfroDrip is not responsible for orders delivered to an address entered incorrectly by the customer.

Unclaimed Shipments

Packages that are returned to us because they were not collected, including packages not claimed at customs, are treated the same way as incorrect-address returns: the customer is responsible for reshipping costs.

If an unclaimed order is not reshipped within 30 days, it may be donated to charity and no refund will be issued.

Returns, Exchanges & Buyer's Remorse

Because AfroDrip products are custom-made to order, we do not accept returns or offer refunds for buyer's remorse, wrong size selection, wrong color selection, or style changes, except where required by law.

We do not offer standard size exchanges. In limited cases we may approve one at our discretion; if approved, a new order must be placed at the customer's expense. Please check our Size Guide carefully before ordering.

Refunds

Approved refunds are issued to your original payment method. Where we send a replacement instead, we cover its shipping cost.

Delivery Timeframes

Estimated delivery time: 10–21 business days, depending on your location.

 During our launch period, processing times may be slightly longer due to high demand. We will keep you updated every step of the way.

How to Report an Issue

For any order issues, questions, or claims, contact us at:

📧 afrodripstore@gmail.com

Include your order number, a clear description of the issue, and photos where applicable. Our team will respond within 2 business days.


Refunds & Returns FAQ

Do you accept returns or refunds?

Because AfroDrip items are made to order, we do not accept returns or offer refunds for buyer's remorse, wrong size or color selection, or style changes, except where required by law. Please review your order carefully before completing your purchase.

What if my item arrives damaged or incorrect?

Contact us within 30 days of delivery with your order number and a clear photo showing the entire item. You do not need to return it. If the issue is our error, we will replace it at no cost to you or refund you.

What if my package gets lost?

If your order is lost in transit, let us know within 30 days of the estimated delivery date and we will take care of it.

Can I exchange sizes?

We do not offer standard size exchanges. If we approve one at our discretion, a new order would need to be placed at your expense. We recommend checking our Size Guide before ordering to ensure the best fit.

What if I entered the wrong address, or my package wasn't collected?

Please double-check your address at checkout. If a package is returned because the address was incorrect or incomplete, or because it was not collected (including at customs), reshipping costs are the customer's responsibility. If it is not reshipped within 30 days, it may be donated to charity and no refund will be issued. AfroDrip is not liable for orders delivered to an incorrectly entered address.

How do I report an issue?

Contact us at afrodripstore@gmail.com with your order number, a description of the issue, and photos where relevant. Our team will respond within 2 business days.

Why might my order take longer during launch?

During our launch period, processing times may be slightly longer due to high demand. We appreciate your patience and will keep you informed.